After reading an article:

Title: Hotel should live up to their promises

By:Roberta Nelry

To me it's very interesting to know that out there, their are people who will go at lent to do their job. letting customers be informed of what they are consuming. She was informing me of her experience in an hotel that was using hospitaliy and service as a means to attract their customers.The employee were not friendly, smilling and most of their propositions were less welcoming. In the end they made complains and did not wish to renew their experience in that hotel.So as she said "Beware of using hospitality and serevice as a disguise to get guest in the door". Instead of making scores they will endup scaring customers.