Title: WHY HOTEL SHOULD CHARGE FOR INTERNET ACCESS?
From: Hotel Marketing Articles
By: Luke Mellors
Date: 27 november 2006.

The article talks about internet in hotels rooms, he agrees to the fact that hotels should be charging their clients, apart from the room rate and not too much, for the use of wi-fi in thier rooms.

There are some hotels that does it already. Some hotels are not pre occupied with what or whom is using the internet. It must have a parental control.There is the Ebultler that guides customers through differant destinations/activities the fact that these kind of service will need Yeld Management service.

If A hotel uses internet he has also to think of maintenance, service and a good quality brand equipement. Will it pay off in the long run? That's is my question? If he does not charge?. With all the new technique poping out everytime, will it not look negligence for an hotel with a good standing having a poor quality service and equipements in their rooms.

To me They should charge to keep up with cost of maintenance and to buy new products. Hotels must not impose it on the customers rather let them offer it as an extra service/package in which they charge a little more. So client will feel that he has a choice and he is being personalized, in todays industry it's very important to personalized " the client. "

"Blooking travel online using a single page user interface"

I have just read this aticle from UX MATTERS saying "Booking travel on line using a single page user interface". By Joost Willemsen.

Publiclished: November 20 2006.

Traditionally when a traveller wants to make a booking on line, he will make use of different website with multiple webpage and does not confirm his booking the first time he visite due to complexity.

Over the couple of years RIA-Rich Internet Application has been a hot topic They are now bigger with their customer and some travel booking clients, making use of the single page user interface will be an improving experience on the travel booking website. The multi-page travel site don't support customers well in their search in comparing price, evaluating, the class of service, regards to location of cars etc...

Talking about the complex of the user website, it will be of advantage to him the client making use of a single page web applications. Like only relevant controls and information will appear on the page those that are not needed will be hidden, can readily display new information or function by partially refreshing the page.

There are still some improvement to be made for example to keep the application as simple as possible, back ground noice and have useful function that might be needed. there are some special people that always want the best out of the best and might think they have missed a more perfect option etc... It's important to the hotel industries by enlarging his market potencial with new client that like to use the booking travel online...also the parcentage of customersbooking on line on their first visite will be more if using the single page...

16/11/06 Title: Hotel review websites a five star scam

By: Megan Kaesshaefer

From Times on line.

This article is intersting due to the fact that what Gareth Walsh and Steven Swinford wrote after investigation. About hotels having websites, from a simple bed and breakfast hotel to a four star hotel or palace.

some of these hotels might not have the requaired standing or hospitality not even talking about their staff, just because of their website, a one star hotel overnight can become a four star hotel. How can one be sure of what to meet or see after getting into some of these hotels?

Some of them are not what one will expert. It can be very confusing.

Very interesting to know that tecnology can be very good but not as reliable has the traditional publishing guide or marketing organisation. Why not create a website for customers that give feedback about hotels?

After reading an article:

Title: Hotel should live up to their promises

By:Roberta Nelry

To me it's very interesting to know that out there, their are people who will go at lent to do their job. letting customers be informed of what they are consuming. She was informing me of her experience in an hotel that was using hospitaliy and service as a means to attract their customers.The employee were not friendly, smilling and most of their propositions were less welcoming. In the end they made complains and did not wish to renew their experience in that hotel.So as she said "Beware of using hospitality and serevice as a disguise to get guest in the door". Instead of making scores they will endup scaring customers.